To improve the quality and transparency of product repair services, QNAP® Systems, Inc. today launched myRMA, providing users suitable Return Material Authorization (RMA) services based on their product warranty status in the event of product damage. Users also have the option of purchasing QNAP’s Extended Warranty Service for extending their product warranty coverage for up to five years.
QNAP has been largely investing in online service optimization. Users can now access the new Service Portal by logging in to the QNAP official website with their QNAP ID. In the event of product damage, users can contact QNAP by creating a support ticket on the Service Portal. Based on the user’s product condition, QNAP customer service will verify if RMA is required. If the product warranty is still valid, users can receive repair or replacement services for free.
If the product warranty has expired, QNAP myRMA also offers paid repair services. QNAP customer service will verify the product condition and give a repair quotation based on three damage levels. (Please see the table below for each damage level definition.) The QNAP repair quotation includes the following costs: replacement of components, labor, and one-way shipping. After users agree to the total costs listed in the repair quotation and complete online payment, they can send the defective product to a QNAP designated service center for repair. QNAP offers all repaired out-of-warranty products a free 180-day warranty period, starting from the repaired product delivery date.
In the event of unexpected product damage, QNAP recommends that users purchase warranty extensions.
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