KIT, a clienteling and assisted selling solution proven to boost sales, improve sales associate productivity and enhance the customer experience, is now in use across the globe – and growing fast. Developed by a global team of retail experts, KIT has proven, since its introduction in 2016, to boost sales between 10 and 15 per cent and, over the course of the past year, help users successful pivot in the face of COVID-19. Now deployed in 14 languages across 64 countries, the all-in-one app is quickly earning the trust and praise of leading omnichannel retailers and multinational brands.

“KIT is a powerful and intuitive solution that is helping to redefine the retail experience for both store associates and customers,” says Steve Ingram, KIT senior director. “Integration is quick and seamless and the software is intentionally designed to be as easy to use as a cell phone. It’s our experience that companies that use KIT will see quick and sustainable improvements in performance regardless of where they’re at in their digital transformation programme.”

KIT’s core functionality empowers store associates with the knowledge and tools they need to be successful in nurturing customer relationships, advising, recommending and upselling products from anywhere, no matter where, when and how the customer wishes to shop. Modular and scalable, KIT seamlessly integrates into a company’s technology infrastructure and has recently been expanded to include video calling, WhatsApp and WeChat integration. The solution has also proven successful beyond consumer retail. Companies with omnichannel environments in banking, automotive and even funeral services have also deployed KIT and enjoyed impressive early ROI.

“During the past year especially, retailers have relied on the power and flexibility of KIT to adjust to COVID-19 measures and to hold firm to a customer-first approach to retailing,” says Frank Juhasz, previously a customer and user of KIT who now leads its North American expansion. “Whether communicating with customers from home, by appointment or in partially-opened storefronts, KIT allows associates to provide a personal, seamless and enjoyable experience for customers which, ultimately, drives sales and enhances the brand experience.”

Brands that have turned to KIT include Tod’s Group, Holt Renfrew and Toys R Us Canada.

An overview of KIT is available at kit-software.com

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