CellTrust and Global Relay Expand SMS Capture Partnership with Voice Capture and Archiving for Financial Services Compliance

Published : Wednesday, March 20, 2019, 8:34 am
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CellTrust Corporation and Global Relay, the leading provider of compliance archiving, supervision, eDiscovery, and analytics solutions to the financial services industry, are pleased to announce the integration of CellTrust SL2™ voice capture capabilities with Global Relay Archive.

The global financial services industry is highly regulated in most countries. CellTrust and Global Relay regulatory technology (RegTech) solutions have been developed to help the financial services industry comply with regulatory requirements for the recording, archiving, and supervision of corporate communications like email and text messaging.

The EU Markets in Financial Instruments Directive (MiFID II) and U.S. Commodity Futures Trading Commission (CFTC) now require certain financial firms to record and archive all voice and electronic communications related to trades and client orders. As regulatory requirements for voice communications increase, CellTrust and Global Relay are responding with the integration of CellTrust SL2 voice capture with Global Relay’s compliance archiving, supervision, and eDiscovery solutions.

“CellTrust and Global Relay have enjoyed a successful partnership for capture and archiving of text messaging,” said Sean Moshir, CellTrust’s Chairman and CEO. “We are very excited about this latest integration for voice communication and look forward to taking it to market together.”

Warren Roy, CEO of Global Relay, noted: “Financial firms rely on voice communications to run their businesses and keep in touch with customers. As regulations for voice archiving increase in number and scope, Global Relay has partnered with CellTrust to help firms take full advantage of voice calls, including calls from mobile devices, without exposing themselves to compliance, legal, and security risks.”

CellTrust SL2, recently shortlisted for Best Voice and Mobile Recording Solution 2019 by the RegTech Insight Awards, offers multiple features in support of regulatory compliance:

Captures voice communication and contextual history
Provides voice call records supervision
Calls are time and date stamped with duration, contact name and telephone number
Preserves data and chain of custody

Global Relay Archive helps organizations manage, control, and profit from their communications data. The leading information archiving and governance solution for the financial sector, Global Relay Archive provides:

Secure, tamperproof cloud repository for 50+ data types – including voice, text messaging, email, IM/chat, and social media
Rapid search and retrieval
Team workspaces and flexible tools for compliance supervision, eDiscovery, case management, legal holds, and other use cases
Embedded analytics and data visualizations

CellTrust and Global Relay’s combined solution offers financial firms with an easy to deploy and configure mobile communication compliance management platform. Compliance teams can:

Configure archiving settings
Assign Mobile Business Numbers
Set and change rules and policies
Correlate, search, and supervise mobile voice and text messaging alongside email, IM/chat, social media, and other corporate communications for regulatory compliance and eDiscovery
Produce archived communications for regulators

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