CSG selected by Charter as Billing Solution Provider of Choice

Published : Tuesday, November 9, 2021, 10:47 pm
ACROFAN=Newswire | | SNS
CSG® (NASDAQ: CSGS), the leader in innovative customer engagement, revenue management and payments solutions, today announced a six-year contract renewal and extension with Charter Communications (NASDAQ:CHTR). The deal marks a milestone in the nearly 25-year relationship as CSG’s revenue management platform becomes Charter’s billing solution of choice for its residential and small and medium business internet, video and landline voice customers.

“CSG’s partnership, willingness to innovate at the speed of our business, and operational reliability align well with how we operate,” said Cliff Hagan, executive vice president of customer operations, Charter Communications. “Our number one goal is to deliver the best experience for our customers, while also providing the best tools for our employees. CSG’s platform helps make both a reality.”

“CSG’s unwavering commitment to put our customers first and deliver results are what earned us the right to do more for Charter and become their provider of choice,” said Ken Kennedy, COO and president of revenue management, CSG. “This renewal is a testament to the dedication of our collective teams, who worked side-by-side, day in and day out to help bring Charter’s innovative products and meaningful experiences to its customers. CSG is proud and humbled by Charter’s continued confidence in us to serve and transform its business. We will keep investing in our people and solutions to deliver agile, game-changing technologies that ensure Charter and other leading brands are poised and ready for future growth.”

CSG is a leader in the Gartner Magic Quadrant for its Revenue and Customer Management solutions, which help companies around the world digitally transform their business to monetize and enable exceptional customer experiences. Through this transformation process, CSG empowers companies to focus on core business functions, reduce costs, and increase the reliability, scalability, security, and overall performance of their business and network operations to drive new revenues.

For more information on CSG revenue management, visit

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