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ACI, Airport Council International is a non-profit organization, whose prime purpose is to advance the interests of airports and to promote professional excellence in airport management and operations. It serves 1925 airports in 171 countries. Airport Customer Experience Accreditation program was launched in 2019 to encourage and help airports assess and improve their customer service and experience approach.
“Mactan-Cebu International Airport has been constantly striving to improve customer experience by making check-in process smooth and adding a wider range of restaurants and shopping options at the airport. This “first-in-the-Philippines” accreditation is our pride and recognition for the efforts made by all of us” Department of Tourism (DOT) Secretary Christina Garcia Frasco said.
Being the second largest airport in the country, MCIA serves over 11 million foreign and local travelers every year and a total of 25 airlines operate 25 domestic and 36 international routes. MCIA was also recognized by ACI in 2021, receiving the Airport Health Accreditation, highlighting passenger and personnel health and safety.
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