2018 CC Awards Big Kahuna Winners Announced

Published : Tuesday, October 23, 2018, 11:52 pm
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Microsoft, Albridge and Dollar Shave honored at the 14th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange

SANTA CLARA, Calif., Oct. 23, 2018 /PRNewswire/ -- Winners of the 2018 CC Awards gathered last night to celebrate their outstanding customer experience achievements at the 14th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange in Phoenix, Ariz., at the Arizona Biltmore Hotel.

Winners honored at the CC Awards include:

  • Microsoft, awarded the Big Kahuna Award in three categories: Excellence in Artificial Intelligence (The Rosie Award), Excellence in Customer Analytics (The Moneyball Award), and Excellence in Social Care (The Selfie Award).
  • Albridge, awarded the Big Kahuna Award for Excellence in Omnichannel Customer Service (The Matrix Award).
  • Dollar Shave, awarded the Big Kahuna Award for Excellence in Web Customer Care (The Spiderman Award).

By live vote among participants at the 14th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange and judges of the CC Awards, two Big Kahunas were named for the Work Hard, Play Hard Award for Excellence in Company Culture. Sitel was awarded Big Kahuna among Business Process Outsourcers; Erie Insurance was awarded Big Kahuna among brands.

About The CC Awards Program

The CC Awards Program, made possible through the coordination of the Frost & Sullivan Customer Engagement Digital Transformation practice, Frost & Sullivan Research Insights practice and the Frost & Sullivan Customer Contact Executive MindXchange, honors companies and individual leaders that are shaping the future of customer service. Honored recipients have demonstrated achievement in one or more of five categories: Omnichannel Customer Experience, Artificial Intelligence, Web Customer Care, Social Media Customer Engagement and Customer Engagement Analytics.

Companies are vetted through a rigorous two-stage evaluation process. The initial stage involves the completion of a questionnaire application. Questions posed range from customer engagement capabilities to business outcomes. Entrants are free to apply in one or more categories, provided responses are complete for each section.

Qualifying companies will then progress to the second stage for evaluation by a judging panel consisting of experts from the industry and Frost & Sullivan research analysts.

High achievers are celebrated and the top-scoring companies in each category are presented with The Big Kahuna award at the Annual Customer Contact West: A Frost & Sullivan Executive MindXchange in October. For more information about the CC Awards and the winners, please go to

About Frost & Sullivan

For over five decades, Frost & Sullivan has become world-renowned for its role in helping investors, corporate leaders and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.

Nicole Coons
Marketing Vanguard
P: 908.603.7207


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